Contact Us

1How to reach us

The fastest way to get help is by email at [email protected]. We read every message and route it to the right person. Before writing in, it is worth checking the Help Center — many questions are answered there in a line or two.

2What to include

To help us solve your issue quickly, tell us:

• What you were trying to do and what happened instead.
• The device and browser you were using.
• For billing issues, the date and rough time of the purchase (never send full card numbers).
• Any screenshots or details that show the problem.

3Response times

We aim to respond as quickly as we can, usually within a couple of business days. Safety and payment issues are prioritized.

4Safety and urgent issues

If you need to report someone or flag a safety concern, use the report tools in the chat and email us at [email protected]. Serious violations of our Community Guidelines are acted on quickly.

5Other resources

For how we handle your data, see the Privacy Policy; for the rules of the platform, see the Terms of Service and Community Guidelines.